Frequently Asked Questions

We are located on the lobby-level of The Coeur d’Alene Resort (115 S 2nd St, Coeur d'Alene, ID 83814). It is located behind the Concierge Desk in the main lobby.

We are open daily from 8 AM - 8 PM.

• Cancellation: We require 4 hours of advance notice to cancel an appointment without penalty (a fee of 50% of the service total).
• No-Shows: A fee of 50% of service will be charged to the guest's credit card for no-shows.
• Parties of five or more: We require 48 hours advance notice for changes or cancellations to an appointment held by parties of five guests or more.

We are open on Thanksgiving Day from 8 AM - 2 PM, we are open Christmas Eve from 8 AM - 6 PM, and we are closed on Christmas Day. 

We are a full service spa and salon. We offer massages in various styles, facial treatments, body wraps, body scrubs, hair services, nail services and waxing services. Please see attached link for full menu.

Yes! Youth (ages 12 & under) may receive services lasting 50 minutes or less. A parent or legal guardian is required to be present in the room for the entire duration of the service. We will require a Consent Form to be signed upon arrival.

We offer complimentary parking in The Coeur d’Alene Resort Parking Garage for up to three hours. Spa Guests may self-park their car or choose to utilize valet parking (additional)

Yes, we do! We can create custom Spa Parties based on your wants and needs. To make arrangements for day groups, such as birthday party, baby shower or holiday groups, please contact our Operations Coordinator, Ashley Wiedenhoff, at 208-765-2300 ext. 5019 or at awiedenhoff@cdaresort.com. 

We have the ability to do massages side-by-side in the same room (must be booked as a Couples Massage). We do not have the ability to do facials, wraps, or scrubs in the same treatment room. Thank you for your understanding.

Yes, we have an elevator - all areas within the spa is wheelchair accessible (including our jacuzzis and pool.)

On the day of your services you will get full day access to the full service locker rooms, which include infrared dry saunas, the Quiet Rooms, women’s lounge, men’s lounge and co-ed lounge, and the Recreation Facilities attached with the hotel, co-ed hot tubs, lap pool, and fitness center.

We offer a limited light eats menu served out of Beverly's kitchen, a self-serve
beverage bar, and alcoholic beverages by purchase from Whispers Lounge. Due to availability, we ask that you let our Front Desk Staff know that you are
interested in ordering food during your appointment at the time of booking if at
all possible You can view our Sips Menu or Bites Menu. 

No - we require all food and beverage to be purchased from The Resort Spa. See
our Sips Menu or Bites Menu to discover our offerings.

Yes - there is one sauna in the Men's Locker Room and one in the Female Locker Room. Please note that robes or towels are required during use.

No - dogs are not allowed in the Spa, Fitness Center, or Pool Recreation Center. The only exception is if the dog is a Service Animal.

There are full service locker rooms for your use, and upon check in you will receive a locker to put your belongings into as well as a cozy robe and spa slippers. Swimsuits are required for the pool/hot tub as well as the sauna. Any other undergarment for in the service is up to personal discretion.

We ask that our Guests undress to your comfort level. You can be fully clothed if you wish, but we suggest that Guests either leave just their undergarments on, or to opt for no clothing at all. This allows for the therapist to massage you with uninterrupted strokes - and, of course, the therapist will leave your private areas covered by the sheets during the entire duration of your service. 

Guests are unable to be fully-clothed for these services - we suggest that Guests either leave their undergarments on, or to opt for no clothing at all. Although if you do keep your undergarments on, please note that they will get stained by the mud and/or oil. As part of our commitment to providing a relaxing and enjoyable experience, we will be draping you with a towel during your service. This practice ensures your comfort and modesty throughout the duration of your treatment.

Yes; there are full service locker rooms for your convenience before and after services. The locker rooms are equipped with hair products, lotion, hair brushes, blowdryers, etc. 

Yes, it does.

While we do not offer a steam room, we do offer an infrared dry sauna complimentary to all Spa Guests. We have a male-only sauna and female-only sauna.

We recommend you arrive at least 15 minutes prior to your service - but feel free to come earlier or stay later to enjoy all of our complimentary amenities.

6 AM - 10 PM daily. Adult-only hours are 6 AM - 9 PM and 9 PM - 10 PM.

The Resort Infinity Pool is separate from the Spa, therefore access to the Outdoor Resort Infinity Pool is not permitted for Spa Guests (unless they are Resort Guests.)

The amount of pressure. A Swedish massage is a relaxation style massage that generally includes long strokes. It targets the superficial muscles (rather than the connective tissues targeted in deep-tissue massage) and increases blood circulation. The deep tissue massage is more intensive but will break up the deeper muscle tissue (knots.)

No, we only do gel application on fingernails.

We do not do any drill work, therefore we do not have the ability to work on Acrylics.

Our ‘Live Well Retreats’ take place monthly here on Lake Coeur d’Alene. Experience the ideal balance of relaxation and self-paced adventure: our retreats are contoured for every aspect of your well-being, uniquely designed to enhance your physical, emotional, and spiritual health. Each retreat offers Overnight Resort Accommodations, Spa Service(s), and a rotating adventure or experience.

Our therapists highly appreciate gratuity for their services. Gratuity can be left as cash with the therapist after the service, or can be charged on a credit card and we will allocate the gratuity to them manually. Any tips are highly appreciated.

Absolutely! Immerse yourself in a luxurious private bath infused with a harmonious blend of aromatic essential oils and mineral-rich salts, designed to soothe your senses and rejuvenate your body. Please Note: Mineral Soaks are only available in the Female Locker Rooms. Only one person is allowed in the Aroma Mineral Soak Treatment Room at a time. You do not need your swimsuit for this service, as you will be enjoying the soak privately.

• Retail items may be returned within 30 days with proof of purchase
• Items must be unused and unworn (only exception is Eminence Organic Skincare Products)
• Returns made within 30 days will be refunded to the original form of payment (returns made between 31–90 days will be issued as a spa gift card) - returns are not accepted past the 3 month mark

Online (anytime): cdaresortspa.com

By Phone (8AM-8PM): (800) 684-0514

By Email (response time varies): spa@cdaresort.com